Troubleshooting

Prospects Can't Open the Quiz Link

1. Make sure the link was generated after the check passed (missing theme keywords can cause issues)
2. In Templates & Links, click "Re-check", fix the listed issues, and regenerate the link
3. Confirm the quiz is saved and your plan still has quiz quota
4. Try another browser or a mobile browser (some environments block links)

Internal Notification Email Not Received

1. In Report Templates, confirm the "Internal Notification" template targets the sales manager of the theme and CCs the director
2. In Team, confirm the manager's email is correct and the manager is assigned the responsible theme
3. Check the spam folder
4. If everything looks right, ask an admin to check the email sending service configuration

Warning Emails Not Triggering

1. In Email Settings, confirm the yellow/red thresholds match expectations (default 24h / 48h)
2. Confirm the project is in Follow-up status and unresponded beyond the threshold
3. Confirm recipients (responsible manager) and CC (director) are configured

Analytics Charts Show No Data

1. Charts 2–10 require Pro / Max; the Free plan only shows chart 1
2. Confirm prospects have actually completed the quiz (traffic data comes from real visits)
3. Data is aggregated by period and updates daily; check back later
4. Charts resize automatically; refresh the page if rendering looks off

Quiz Style Not Applied

1. In Interaction, select a style and click Confirm (selecting alone doesn't save)
2. Regenerate the quiz link (the link carries the style parameter)
3. Ask prospects to refresh the quiz page before answering

Project Data Not Refreshing

1. In Database → Project Data, refresh manually or adjust the auto-refresh interval
2. Confirm the browser network is fine and retry shortly

Login or Email Verification Issues

1. After signing up, click the verification link in your email
2. If the email doesn't arrive, check spam or resend
3. Google login requires entering your team/organization name on first use

Inquiry Quota Reached

• An upgrade banner appears at the top of the project board. When the quota is exhausted, upgrade your plan or wait for the next period — see Quickstart for plan details.

Still Stuck?

Contact support at huiting.chen@outlook.com and provide:

• A description of the issue and steps to reproduce
• Relevant screenshots
• The time of the error and the project number involved